Quote:
Originally Posted by nono1973
This is the part I worry most,i have just wrote a letter to their marketing dept to give them a piece of my mind. They failed in being consistent. In any business dealing, verbally 'contractual words' are very important, especially to a customer.
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This is Indonesia, not Singapore. You know well the difference in terms of business reliability (of course, with exceptions on both sides).
Speaking about the Formosa fidelity card, you remember I threw it away right at the front desk, when I was told that, to get the frequent stay advantages, I had to pay a price (the special "promotional" price offered to those who have the card) which was mugh higher than that I was paying without card. So, I said "Thanks for the card, but I will stick to how we always did".