Yahoo see VN no up
Yahoo has no respect for Vietnamese clients
================================================== ==
VietNamNet Bridge – There is not a single internet user in Vietnam that does not know Yahoo, the leading online service provider in the world with free diversified and attractive services. However, it seems that the service provider has different attitudes to different markets and has been providing services with different levels of quality to different clients.
No need to respect newly emerging market?
Yahoo began providing the services specifically designed for Vietnam’s market in early 2000s. The pioneering service provider might have realized the great potentials of a huge market with a population of 80 million. However, according to VnMedia newspaper, some services for Vietnamese clients are not high quality, services even though they are free of charge.
It is estimated that 98 percent of Vietnamese internet users (about 20 million people) access the internet to read news. Especially, a significant number of people access Yahoo regularly to read general news updates. However, the news service by Yahoo Vietnam has been provided in a way which is completely below the international standards and stature of the giant. Can it be true that Yahoo has been deliberately forgetting to invest to develop news services, the basic service which has been catching the attention of nearly all Vietnamese internet users?
Presentation mistakes, design mistakes, and “automatic” mistakes
Also according to VnMedia, mistakes appear daily on all of Yahoo Vietnam’s bulletins. The mistakes in presentation and the displayed links prove to be the typical examples. While the biggest advantages of Internet bulletins are that they allow readers to link to different news articles and search relating stories, many bulletins of Yahoo Vietnam that quote Vietnamese big newspapers do not show weblinks. In many cases, the news on Yahoo show links, but the links do not exist, leaving readers dumbfounded when they cannot find the relating stories. Meanwhile, the disorderly links at the end of original news articles overshadow the often redundant phrases in the news articles.
VnMedia has cited some links as follows:
*
http://vn.news.yahoo.com/tto/2010120...o-ef16c59.html
*
http://vn.news.yahoo.com/vne/2010120...c-74fc0b1.html
*
http://vn.news.yahoo.com/vne/2010112...h-154962f.html
*
http://vn.news.yahoo.com/vne/2010120...r-74fc0b1.html
Mistakes of this kind appear every day on Yahoo News in Vietnamese version which have not been corrected later. Besides, the bulletins have been presented in a very careless way that does not follow any coherent style. The content of the bulletins are not identical, while news articles regularly have unrelated information or explanations that have not been edited or put in the right order. The noteworthy thing is that this is the chronic problem which has existed for a long time. However, there is no sign showing that the service provider has realized the mistakes and it wants to correct them.
As for choosy readers, the news on Yahoo News (Vietnamese version) is not high quality. Especially, the news articles are considered as “want ads” rather than articles. Meanwhile, the “ads” are always in advantageous positions on the home page of the bulletins.
All the issues above cited prove to be contrary with the Yahoo News (international version). Online all readers can witness the best things of the “giant” Yahoo with multi-media language (not only text and normal images). As such, Vietnamese people may feel offended because of the discriminatory treatments.
Online service providers do not provide online services
It is not easy to find the columns “Tro giup” (help) and “Phan hoi” (feedback) on Yahoo news from which people can seek support from the service providers. In order to do that, you need to become very skillful internet user. Meanwhile, Vietnamese clients cannot get online support and there is no hotline contact. Meanwhile, even small e-commerce websites in Vietnam can provide support through the hotlines, or through Yahoo Messenger – the instant message service provided by Yahoo itself.
According to analysts, the problems can be settled very easily, especially for a giant provider like Yahoo. The problem now is whether the service provider wants to fix the problems and when it wants to do this.
Though Vietnam remains a small market which still cannot generate a high turnover to the service provider, Vietnamese clients still want respect from the giant service provider, because on the virtual market of the internet, everyone wants to be equal to each other.
Source: VnMedia